Archive: user experience

5 Ways Real Customers Are Better Than Gen Pop for Making Billion Dollar Business Decisions
Customer Experience (CX)

Partner Content

5 Ways Real Customers Are Better Than Gen Pop for Making Billion Dollar Business Decisions

Trust real users for research to drive better insights, save costs, and build loyalty. Learn why customer-focused studies outperform general populatio...

PH

Paul Hagen

Principal Director at Alida

Packing Smarter: AI, Research, and the Evolution of Away’s Soft Side Luggage
Ashley Shedlock

Ashley Shedlock

Senior Content Coordinator at Greenbook

Exploring the Intersection of AI and Qualitative Research: A Comprehensive Overview
The Prompt

Exploring the Intersection of AI and Qualitative Research: A Comprehensive Overview

Discover how AI is impacting qualitative research in market studies, coding, and user persona development. Uncover the potential and challenges of AI ...

San Kim

San Kim

Co-founder at ora.so

Cementing your Research Focus with Zero-To-One Products
Focus on APAC

Cementing your Research Focus with Zero-To-One Products

Discover how to build innovative products efficiently by focusing on the right research at every stage. Transform ideas into successful zero-to-one pr...

Vidisha Hegde

Vidisha Hegde

Insights Lead, India, Middle East and Africa at Spotify

Behavioral Science and UX and CX Research
Behavioral Science

Behavioral Science and UX and CX Research

Discover the value of behavioral science in answering questions and understanding consumer behavior. Bridge the gap between reported and actual behavi...

Leigh Caldwell

Leigh Caldwell

Co-Founder & Partner at The Irrational Agency

Beyond the Surface: Navigating the Depths of User Research with Steve Portigal
Greenbook null

Greenbook

Editorial Team at Greenbook

Conversational Design in E-commerce: Optimizing User Experiences for Sales and Support
User Experience (UX) Research

Conversational Design in E-commerce: Optimizing User Experiences for Sales and Support

Enhance user experiences and drive sales with the strategic implementation of conversational design in e-commerce.

Catherine Schwartz

Catherine Schwartz

Marketing & E-commerce Specialist

Driving Digital Health Forward: The Crucial Role of Market Research in UX and Adoption
User Experience (UX) Research

Driving Digital Health Forward: The Crucial Role of Market Research in UX and Adoption

Discover the significance of user experience (UX) in overcoming these challenges and the crucial role of market research in enhancing the user experie...

Jae Hauser

Jae Hauser

Associate Vice President, Research & Insights at Fuel Cycle

Win Before You Launch
Insights Industry News

Win Before You Launch

Editor’s Note: In the fall of 2022, GreenBook’s IIEX Health event took place in Philadelphia, bringing both useful and inspiration content to insights...

Karen Lynch

Karen Lynch

Head of Content at Greenbook

Empowering Decision Intelligence through Enriched User Experience

Partner Content

Empowering Decision Intelligence through Enriched User Experience

As the Senior Vice President of Jasper Colin, I have had the privilege of witnessing the rapid advancements that have reshaped the market research ind...

JM

Josh Monroe

SVP, Client Development & Strategy at Jasper Colin

Cracker Jack Gems of Innovation Jargon
Research Methodologies

Cracker Jack Gems of Innovation Jargon

Innovation jargon: it’s what’s for breakfast. But this breakfast is a little bit like eating at Waffle House. You want some cheese on your hash browns...

Sasha McCune

Sasha McCune

Director at Conifer Research

MX is the New X: Managing the Multi-Experience
Focus on APAC

MX is the New X: Managing the Multi-Experience

With many exciting changes happening in the world right now, there is a new ‘X’ that is gaining strength in the conversations. After CX, UX, EX, HX, i...

Bharati Dixit

Bharati Dixit

UX Research Lead at HP

Collaborative Intelligence: Leveraging the Intersection of the Information Industries
Research Methodologies

Collaborative Intelligence: Leveraging the Intersection of the Information Industries

What do market research, data science, user experience, and customer experience all have in common? When insight experts are asked this question, they...

Emily James

Emily James

Insights Marketer at FlexMR

Innovation Management: Learning by Doing (Part Eight)
Nicholas Lee

Nicholas Lee

Senior Designer at Northstar Research

What Brands Can Learn from the Launch of Pinterest Predicts
Leonard Murphy

Leonard Murphy

Chief Advisor for Insights and Development at Greenbook

Insight Communities: Flourishing In a Time of Change
Leonard Murphy

Leonard Murphy

Chief Advisor for Insights and Development at Greenbook

The Influence of Live Streaming on Future Marketing
Naomi Cook

Naomi Cook

Freelance Writer at Self-Employed

Democratizing Research with Dovetail, the Next ResTech Unicorn
Leonard Murphy

Leonard Murphy

Chief Advisor for Insights and Development at Greenbook

Storytelling is Not Just for Reporting: How to Storify Your Survey
Research Methodologies

Storytelling is Not Just for Reporting: How to Storify Your Survey

Applying storytelling to not only data analysis, but survey design.

Karine Pepin

Karine Pepin

Co-Founder at The Research Heads

The Spotify Fallout Teaches Us a Lesson on the Voice of the Customer
Insights Industry News

The Spotify Fallout Teaches Us a Lesson on the Voice of the Customer

The recent Spotify controversy created a window of opportunity.

Simone Somekh

Simone Somekh

Marketing Communications Manager at Revuze

5 Upcoming Travel Trends Pushed by UX Innovation
Artificial Intelligence and Machine Learning

5 Upcoming Travel Trends Pushed by UX Innovation

New UX innovations are driving changes in the travel industry.

Nikki Lavoie

Nikki Lavoie

Founder & CEO at MindSpark Research International

Meet Gen Z: Don’t Trivialize Your Brand’s Digital Presence
Customer Experience (CX)

Meet Gen Z: Don’t Trivialize Your Brand’s Digital Presence

Market research, customer experience, and advertising, meet Gen Z.

Jamin Brazil

Jamin Brazil

Chairman & CEO at HubUX

Gaming Website UX Testing
Qualitative Research

Gaming Website UX Testing

Build an insight community to use for products and industry research.

ISA Corp

ISA Corp

First the Phone, Now Our Home: Smart Home UX – Part 2

First the Phone, Now Our Home: Smart Home UX – Part 2

Investigating the use and security risks of smart home technology.

Nikki Lavoie

Nikki Lavoie

Founder & CEO at MindSpark Research International

First the Phone, Now Our Home: Smart Home UX – Part 1

First the Phone, Now Our Home: Smart Home UX – Part 1

You can call smart tech lazy – we call it helpful!

Nikki Lavoie

Nikki Lavoie

Founder & CEO at MindSpark Research International

Interview with Craig Stevens, CEO of CoolTool
CEO Series

Interview with Craig Stevens, CEO of CoolTool

Building businesses from start-up to growth phase.

Leonard Murphy

Leonard Murphy

Chief Advisor for Insights and Development at Greenbook

Matchmaking: What’s UX Got to Do with It?

Matchmaking: What’s UX Got to Do with It?

It is human nature to seek out love and companionship, whether through a swipe at a picture or a run-in at a coffee shop.

Nikki Lavoie

Nikki Lavoie

Founder & CEO at MindSpark Research International

Aligning Department and Organizational Goals with LeapFrog/VTech
Brand Strategy

Aligning Department and Organizational Goals with LeapFrog/VTech

Insights success at the top children’s educational toy company.

Gregg Archibald

Gregg Archibald

Managing Partner at Gen2 Advisors

Getting from Point A to Point B: UX in the Automotive Industry

Getting from Point A to Point B: UX in the Automotive Industry

Technology has impacted cars as much as any other material good.

Nikki Lavoie

Nikki Lavoie

Founder & CEO at MindSpark Research International

GreenBook Future List Honoree Manuela Isliker on the Power of Empathy

GreenBook Future List Honoree Manuela Isliker on the Power of Empathy

GRIT Future List honoree, Manuela Isliker, tells the three things she looks for when hiring for an insights role.

Greenbook

Greenbook

The Important Role of UX in EdTech

The Important Role of UX in EdTech

How can we truly capture the excitement of the modern-day student?

Nikki Lavoie

Nikki Lavoie

Founder & CEO at MindSpark Research International

Intensity Isn’t a “Nice to Have” Feature of X-Data, it’s a Critical Predictive Indicator
Greg Haudek

Greg Haudek

Sr. Advisor, R&D, and Director of Operations and Product Marketing at Vizbii Technologies, Inc.

Innovate and Communicate: The Symbiotic Keys to Successful Tech Adoption
Scott Litman

Scott Litman

Cofounder & Managing Partner at Lucy

UX and Fintech: The Perfect Match

UX and Fintech: The Perfect Match

What is it that makes Fintech and UX such a hot commodity?

Nikki Lavoie

Nikki Lavoie

Founder & CEO at MindSpark Research International

Tech Companies Are Redefining Mixed Methods Research

Tech Companies Are Redefining Mixed Methods Research

As the tech industry continues to build user research into a standalone function, they are quickly rewriting the rules of the research industry as we ...

Daniel Kyne

Daniel Kyne

Co-Founder & CEO at OpinionX

The 4-Step Process to Improve Usability of Web Surveys
Research Methodologies

The 4-Step Process to Improve Usability of Web Surveys

How to build surveys that will improve data quality and reduce respondent burden.

Emily Geisen

Emily Geisen

Senior XM Scientist at Qualtrics

3 No-Cost Things You Can Do to Improve Your Website and Search Rankings
Insights Industry News

3 No-Cost Things You Can Do to Improve Your Website and Search Rankings

These easy changes will increase your traffic and improve your placement on search results.

Andy Crestodina

Andy Crestodina

Co-Founder / Chief Marketing Officer at Orbit Media

2020 Vision: Five Trends Driving the Future of Eye Tracking Research

2020 Vision: Five Trends Driving the Future of Eye Tracking Research

Whether used for remote or in-person research, eye tracking is a must-use method of capturing powerful data about consumer attention.

Mike Bartels

Mike Bartels

Director of Marketing Research and User Experience at Tobii Pro North America

UI Interactions (Part 4)
Research Methodologies

UI Interactions (Part 4)

The fourth installation on the fundamentals of building a digital platform.

Emma Galvin

Emma Galvin

Creative Designer at Northstar Research

Writing for Digital Platforms (Part 3)

Writing for Digital Platforms (Part 3)

Learn how to craft strong and persuasive copy for digital.

Emma Galvin

Emma Galvin

Creative Designer at Northstar Research

Accelerating UX Testing in Financial Services
Research Methodologies

Accelerating UX Testing in Financial Services

Proof of the growing importance of UX in the age of digitization.

Rick Kelly

Rick Kelly

Chief Strategy Officer at Fuel Cycle

User Interface Design Basics (Part 2)
Research Methodologies

User Interface Design Basics (Part 2)

Take your platform to the next level with an expert user interface.

Emma Galvin

Emma Galvin

Creative Designer at Northstar Research

Wireframing 101 for Market Researchers
Research Methodologies

Wireframing 101 for Market Researchers

7 tips to build a reliable wireframe for online platforms.

Emma Galvin

Emma Galvin

Creative Designer at Northstar Research

Based in Blockchain – Building an Ecosystem of Trust
Research Technology (ResTech)

Based in Blockchain – Building an Ecosystem of Trust

How to collect data in an ethical way, and maintain the trust of consumers using blockchain.

Paul Neto

Paul Neto

New Research: How Chat Surveys Sent via Messaging Platforms Affect the Respondent Experience

New Research: How Chat Surveys Sent via Messaging Platforms Affect the Respondent Experience

In a recent research on research, Rival Technologies examines how chat surveys impact the respondent experience.

Jennifer Reid

Jennifer Reid

Co-CEO and Chief Methodologist at Rival Group

Seven Principles of UX Design for Market Researchers
Insights Industry News

Seven Principles of UX Design for Market Researchers

An overview the basic principles of UX design for market researchers

Emma Galvin

Emma Galvin

Creative Designer at Northstar Research

Caveats in the CRM Suite
Insights Industry News

Caveats in the CRM Suite

Caveats to consider before adopting a CRM system, from both user experience and business objectives standpoints

Vivian Chak

Vivian Chak

Why Focus Groups Are Essential to CX

Why Focus Groups Are Essential to CX

Utilizing focus groups to gain insights for CX and marketing success

Laura Livers

Laura Livers

Chief Executive Officer at Focus Pointe Global

Every Researcher Should be a UX Expert: 6 Tips for Re-thinking Digital Research Experiences
Betty Adamou

Betty Adamou

CEO & Founder at Research Through Gaming