In this episode:

Lenny Murphy, is joined by Benjamin Humphrey, co-founder and CEO of the incredibly successful software startup, Dovetail, for an enlightening discussion around customer centricity in R&D, solutions for solving your unstructured data and fragmentation challenges. They also dig into the importance of working cross-functionally to help key players understand and leverage insights for better product/service design.

 

We’ll explore:

• Three macro trends on the rise in user experience (UX) and user interface (UI)
• The complexity of customer-centric design and fit for purpose products/services
• How to improve data democratization and remove barriers to the dissemination of insights