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Jennifer Passini

Jennifer Passini

Senior Strategic CX Consultant at InMoment

Over the past 19 years, Jennifer Passini, Ph.D., has grown up designing and implementing experience improvement programs. Today, she is a strategist dedicated to supporting the needs of InMoment clients. Jennifer has been responsible for managing a variety of customer satisfaction programs, within the Financial Services and Retail sectors. She earned her Ph.D in Applied Experimental Psychology, with an emphasis in Consumer Behavior.

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When Effort is Meaningful
Research Methodologies

When Effort is Meaningful

Customer effort is an important indicator of CX but emotion is often left out.

April 5, 2021

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