Joan Yong

Joan Yong

Associate Research Director Ipsos

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Did You Just Hit A COVID-19 Nerve?!
Consumer Behavior

Did You Just Hit A COVID-19 Nerve?!

Why you should be hyper-focused on customer experience.

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#ReallyNoFilter?
Customer Experience (CX)

#ReallyNoFilter?

Uncovering bias in researching consumer segments.

COVID-19: Jobs to be Done
Insights Industry News

COVID-19: Jobs to be Done

COVID-19 highlights the importance of human connection.

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