Caplena

Meet Caplena, the AI feedback analysis platform that's transforming how brands discover insights from open-ended responses.

Combining text data with quantitative variables, we empower you to turn overwhelming waves of feedback, reviews and NPS survey data into actionable opportunities.

Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to turn Customer and Employee feedback into precise insights, fast.

So, what sets us apart from other AI tools? It's all about giving you ultimate flexibility and transparency. We integrate with platforms like Qualtrics, Brandwatch, Trustpilot or Google Maps or let you upload your own data so you can easily analyze your data or run competitive benchmarking. We ensure reliable topic modeling and assignment across 100 languages, using advanced AI algorithms that you can fine-tune, score and trust. We reveal topic-level sentiment, trends and correlations. You can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout your organization to drive change.

Headquartered in Switzerland, our international team of data and UX enthusiasts aims to create a platform that revolutionizes feedback utilization and empowers you to drive change.