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January 25, 2021
Discover the actions researchers from all over the world are prioritizing in 2021.
2020 was a year like no other. COVID-19 and its impact on the global economy called into question everything we knew about consumers. Long-held truths about what people needed, how they behaved, and how businesses could support them were thrown out the window as the pandemic forced everyone – from consumers to the businesses they engage with – to adjust.
Market researchers scrambled to understand what was happening and provide insights back to their stakeholders on how they could pivot and adapt – in many cases, simply to ensure survival during the initial shock of COVID-19.
In our first annual study into the state of the market research industry, Qualtrics surveyed more than 2,000 market research professionals from 16 countries. Discover the actions leading researchers are prioritizing in 2021 as they look to move forward, and design the experiences people want next.
Photo by Toomas Tartes on Unsplash
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