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Seth Grimes
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How Verizon Uses Voice of Customer Data to Guide Product Launches
Interview of data scientist Jingjing Cannon on Verizon’s use of consumer data for product launches.
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The Role of Measurement, Insights, and Loyalty in Customer Experience
Seth Grimes interviews Ipsos Loyalty Senior Vice President Trish Dorsey about her work, customer experience (CX) trends, and futures.
The Analytics of Language, Behavior, and Personality
Computational linguists and computer scientists have been working for over fifty years toward algorithmic understanding of human language.
Gain Deeper Insights from Networks PLUS Content
Seth Grimes interviews Preriit Souda on merging network and content analysis approaches to driver deeper, more impactful insights.
How to Extract Insight from Images
“Photos are the atomic unit of social platforms,” asserted Om Malik. “Photos and visuals are the common language of the Internet.”
Consumer Insights Lead to Activation: Q&A with MotiveQuest’s Brook Miller
Seth Grimes interviews MotiveQuest CTO Brook Miller in the run-up to the next Sentiment Analysis Symposium conference in NYC.
DeepMR: Market Research Mines Social Sentiment
Can the use of free, open, expressive social-media and online postings, replace traditional methods such as surveys and focus groups?
From Sentiment Analysis to Enterprise Applications
If your perception of sentiment analysis was shaped by Twitter-sentiment toys, it’s time for a relook.
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