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Reframing marketing to adapt to times of crisis.
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How customer centricity can improve retail banking.
Better evaluate consumers with a combination of data sources.
Benchmarks are an important part of our decision-making, choose them wisely.
Forget the 4 P’s, embrace a new approach – experience driven marketing.
The retail experience of brick and mortars needs to transform from transactional to experiential.
Exploring what community and messaging around brand purpose translates to in public perception.
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