Grupo Macroinvest is a Dominican Republic-based firm specializing in customer experience and service quality. With more than 15 years of experience, they provide services such as mystery shopping, mystery calling, satisfaction surveys, service diagnosis, training, and culture-of-service programs
Experienced qualitative research consultant and full-service market research provider specializing in online qualitative methods, focus groups, and in-depth interviews for consumer and B2B clients. A few areas include cosmetics, entertainment, finance, health care, retail, and recreation. Among v
Mystery Shopping
Qualitative Consultant
Data Collection
Qualitative Consultant
Qualitative Research
Data Collection
Santo Domingo, Dominican Republic
Jersey City, New Jersey, United States
Customer Experience Benchmark Studies
Customer Satisfaction Research
Service Quality Needs & Measurement Research
Customer NPS Measurement
Mystery Shopping
Product Usability Testing
Website Usability & UX
Full Service Qualitative Market Research
Moderating of Online Focus Groups & Interviews
Qualitative Services - Moderators
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