SMG

Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG empowers brands to transform customer and employee insights into actionable strategies that yield measurable results.

Services:

1. Customer Experience Management: Capture and analyze feedback across all channels to understand customer motivations and expectations.
2. Employee Experience Management: Drive engagement and reduce turnover with holistic feedback, robust reporting, and expert support.
3. Brand Experience Management: Leverage brand tracking, benchmarks, and behavioral insights to enhance customer, employee, and brand experiences.
4. Professional Services: Get hands-on support to manage and mature your XM programs for meaningful business outcomes.
5. Actionable Insights: Industry experts provide research-driven insights to address business challenges and guide strategic initiatives.

Industries Served: Restaurants, retail, consumer services, grocery, convenience stores and more.

Notable Clients: More than 500 brands are seeing results with SMG including McDonald’s, Chick-fil-A, Chipotle, Wendy’s, AMC, The Fresh Market, Shell, and Sally Beauty to name just a few.

SMG empowers brands with the insights and expertise needed to elevate customer and employee experiences, driving long-term success.