Archive: mystery shopping
How Much Do Mystery Shopping Companies Charge?
Discover how mystery shopping companies charge with diverse fee structures. Evaluate costs, quality, and reputation for optimal business enhancement.
Ashley Shedlock
Senior Content Coordinator at Greenbook
How Does Mystery Shopping Work?
Enhance your business with mystery shopping. Gain valuable insights on service quality and customer experience to boost satisfaction and loyalty effec...
Ashley Shedlock
Senior Content Coordinator at Greenbook
How to Use Mystery Shopping Research to Improve the Customer Experience
Discover the power of mystery shopping research in improving customer experience. Uncover service strengths and exceed customer expectations to boost ...
Ashley Shedlock
Senior Content Coordinator at Greenbook
In-Store Mobile Usage: Much Ado About Nothing – Again
“Your shoppers are wired, why aren’t you!?”. I’d like to tell you why you shouldn’t care so much.
Steve Needel,
How Research Can Help Prevent Mis-Selling Scandals: Monitoring Service & Advice
Video mystery shopping is an excellent tool to capture the reality of the customer experience and the nature of advice given.
Neal Cole