Supplier Profiles: Taking a Tech-First Approach

Recollective was launched with a clear strategy – to be the innovative technology supplier of choice to leading qualitative market researchers worldwide. Adhering to this mission has enabled the company to remain focused on what we do best: developing and supporting research technology without encroaching on research service delivery. Conversely, this strategy has also resonated well with our customers because it allows them to focus on research delivery without worrying about the tech. By working together with our customers to collaboratively supply the research industry, we’ve been able to evolve successfully together.

Looking back over the years since Recollective launched in 2011, we have been privileged to experience and take a role in using technology to transform qualitative research.

From what started with simple text-based discussion forums, the technology has expanded to introduce video into research and a shift to mobile (which now accounts for half of how participants engage with Recollective). We were part of the buzz around online insight communities through to the more recent shift to using digital IDIs and video focus groups forced by the pandemic. As each of these technologies gradually embedded itself into the industry, both technology and research suppliers adapted to take full advantage of them.

Now we’re witnessing another technological sea-change created by the possibilities of AI conversation engines. There’s no doubt that this is a big wave and will bring with it some fundamental changes to our industry. From new suppliers pushing hard to bring this technology to bear and service suppliers urgently working out how to best use it, the next few years will be an exhilarating time.

But as our customers know, Recollective doesn’t jump to react without careful thought. The same will be true for AI and whatever comes after it. The strength of our tech-first approach allows us to partner with our customers to drive innovation in such a way as to empower researchers and their clients.

This trusted partnership is what has led us to be one of the industry’s leading technology suppliers and is the foundation that’s forged years-long relationships with top agencies and brands around the world.