Voice of Customer Research (VOC Research)

Voice of Customer Research (VOC Research) provides competitive intelligence services to help you win more business and retain more customers.

We specialize in professional, pre-scheduled and unbiased conversations with the key decision-makers at your customers, prospects and intermediaries to gather their opinions, sentiments and voice of customer feedback regarding the products and services of both you and your key competitors.

VOC Research provides actionable intelligence and results so you can react to and take appropriate action to the interview results in a timely manner.

Our interview and analysis services include: Win/Loss, Customer Satisfaction, Customer Loyalty and Retention, Lost Customers (Churn), M&A Due Diligence, Employee Satisfaction, Post-Implementation and Net Promoter Score (NPS)