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| 1. |
Golden Valley, MN - Phone: (952) 941-6580 Ongoing customer experience measurement: real-time voice of the customer programs | customer satisfaction surveys | competitive benchmarking... |
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Convergys Customer Intelligence Services Cincinnati, OH - Phone: (800) 344-3000 The most critical influencer on brand differentiation is the customer experience. Our model is an ROI-driven approach to improving business process.... |
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San Leandro, CA - Phone: (510) 352-4943 Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools... |
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Lynbrook, NY - Phone: (800) 227-0672 Developer of Fast & Accurate Questionnaire Scanning System (FAQSS), a significant advance in automated data capture technology. FAQSS hardware/softwar... |
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| 5. |
Evanston, IL - Phone: (847) 853-4314 Patient feedback collected through PatientImpact’s RealTime survey/reporting system. Email, kiosk, or paper surveys deliver actionable results 24/7.... |
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| 6. |
Stamford, CT - Phone: (203) 324-2420 RTi is a global, innovative full-service market research company delivering custom solutions designed against marketing and business objectives... |
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| 7. |
Toledo, OH - Phone: (419) 535-5757 Since 1974, RitterAssociates has provided accurate, quantitative, and actionable customer experience and customer satisfaction measurement data.... |
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| 8. |
Great Falls, VA - Phone: (703) 757-5213 Rockbridge Associates is a custom market research firm focused on the services, technology, and associations sectors.... |
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| 9. |
Ann Arbor, MI - Phone: (734) 302-8400 We assist companies in measuring, understanding and optimizing their brand performance... |
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Service Management Group, Inc. (SMG) Kansas City, MO - Phone: (816) 448-4500 SMG provides customer experience measurement for multi-unit companies, delivering actionable business intelligence and customer metrics.... |
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| 11. |
New York, NY - Phone: (212) 787-8810 One-stop shop for superlative qualitative services from design and implementation (recruitment, moderating, interviewing) to analysis... |
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| 12. |
New York, NY - Phone: (212) 481-4980 The leader in the provision of translations and interpreting services for marketing firms and marketing research with an experienced professional team... |
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| 13. |
San Diego, CA - Phone: (619) 718-7467 “Connecting You with Actionable, Valued and Accurate Info”... |
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| 14. |
Turnkey Sports and Entertainment Haddonfield, NJ - Phone: (856) 685-1450 Turnkey Intelligence is a full-service market research suppplier with a specialty in the sports, sponsorship, and live entertainment industry. ... |
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| 15. |
The Understanding & Insight Group Denville, NJ - Phone: (973) 328-9107 Strategic front-end development of consumer-wanted products using in-context methods to capture unexpressed consumer intentions and create solid value... |
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| 16. |
Wilkins Research Services, LLC Chattanooga, TN - Phone: (423) 894-9478 Data collection firm committed to quality research with competitive pricing. 105-station call center, equipped with predictive dialing. Focus groups... |
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| 17. |
Deerfield, IL - Phone: (847) 267-0169 Aeffect employs traditional and non-traditional research methods that help organizations: Identify, segment and understand their most valuable custome... |
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| 18. |
Bosma Research International, Inc. Seattle, WA - Phone: (206) 224-3509 Bosma Research International is a full-service research and consulting organization, internationally recognized for its competitive research solutions... |
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| 19. |
Chicago, IL - Phone: (312) 828-9200 C&R Research is a full-service market research company specializing in qualitative and quantitative research within the B2B and B2C segments.... |
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| 20. |
Tokyo, Japan - Phone: +813-6658-5166 Cannon Gray LLC is a statistical and analytics consultancy with extensive experience designing research and conducting advanced statistical analysis.... |
Description of Customer Service Quality Needs & Measurement
Market research companies providing information on point of sale activities at specific business locations. Locate a firm that collects data to evaluate customer service quality needs and measurements. Information provided can include customer service, selling skills, pricing, signage, store appearance, and policy compliance for retailers, manufacturers, etc.
Related Resources
Pricing Research - What Do Our Customers Value? | White Paper
Paul Hague and Matthew Harrison, B2B International
| Market research can aid businesses facing the challenge of pricing their goods and services by analyzing overt and hidden benefits facing customers. Conjoint analysis and SIMALTO analysis are techniques used by market researchers for assessing the value of an offering. A price tag based on objective assessment rather than judgement is the backbone of effective pricing. | Read White Paper » |
Serving Customers Through Loyalty Programs | Article
Amy Harvey, Rockbridge Associates
| Creating targeted loyalty programs is a key business strategy for building long-term relationships with customers. Rockbridge Associates shares their pointers for making customer loyalty programs work. | Read Article » |
Insight: Customer Satisfaction | White Paper
Development II, Inc.
| A look at the process behind a successful Customer Relationship Program. | Read White Paper » |
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Services related to Customer Service Quality Needs & Measurement
Types of Research
Brand Research > Brand Loyalty & Satisfaction
Consumer Research
Consumer Trends Research
Consumer Lifestyles & Values Research
Customer Satisfaction Benchmark Studies
Customer Service Quality Needs & Measurement
Research Techniques & Services
Market Research Consultants > Advertising & Communication
Market Research Consultants > Consumer Research
Market Research Consultants > Marketing & Marketing Effectiveness
Marketing Research Consultants
Omnibus Surveys - Consumers
Focus Group Moderators - Consumers
Audiences, Industries & Market Specialties
Consumers
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